Overview
At My JBay, we respect your right to control your personal data. If you wish to delete your
account and all associated personal information, you have several options available. This page
explains how to request data deletion and what happens when you do.
Important: Deleting your My JBay account is permanent and cannot be undone.
All your business information, settings, and data will be permanently removed from our systems.
What Data Will Be Deleted?
When you request account deletion, the following information will be permanently removed:
- Account Information: Your email address, name, and login credentials
- Business Profile: Business name, description, category, and location
- Contact Details: Phone numbers, addresses, and other contact information
- Media Files: Business logos, photos, and uploaded images
- Settings: All preferences and configuration settings
- Usage Data: Activity logs and interaction history
Note: We may retain certain information for legal compliance purposes, such as
transaction records required by law, for a limited period as mandated by applicable regulations.
How to Delete Your Data
You can request data deletion using any of the following methods:
Method 1: Delete Account Within the App
The fastest way to delete your account is directly through the My JBay platform:
- Log in to your My JBay account
- Go to Settings or Account Settings
- Scroll down to find "Delete Account"
- Click "Delete My Account"
- Confirm your decision when prompted
- Your account and all data will be deleted immediately
Method 2: Email Request
You can send a data deletion request via email:
- Send an email to info@myjbay.co.za
- Use the subject line: "Data Deletion Request"
- Include your registered email address and business name (if applicable)
- We will process your request within 30 days
- You will receive a confirmation email once deletion is complete
Send Deletion Request Email
Method 3: Revoke Facebook App Access
If you used Facebook to import your business data, you can also revoke My JBay's access:
- Go to your Facebook account settings
- Navigate to Settings & Privacy → Settings
- Click on Apps and Websites
- Find "My JBay" in the list
- Click "Remove" to revoke access
Note: This only removes Facebook's connection to My JBay. To delete your
My JBay account data, you must also use Method 1 or Method 2 above.
Data Deletion Timeline
| Deletion Method |
Processing Time |
Confirmation |
| In-App Account Deletion |
Immediate |
On-screen confirmation |
| Email Request |
Within 30 days |
Email confirmation sent |
| Facebook Access Revocation |
Immediate (Facebook side only) |
Facebook notification |
What Happens After Deletion?
Once your data deletion request is processed:
- ✅ Your account will be permanently deactivated
- ✅ You will no longer be able to log in
- ✅ All personal information will be removed from our active databases
- ✅ Your business profile will be removed from the platform
- ✅ Backup copies will be deleted within 90 days
- ✅ You will receive a confirmation email (if requested via email)
Backup Retention: For technical reasons, backup copies of your data may remain
in our backup systems for up to 90 days before being permanently purged. These backups are not
accessible and are automatically deleted as part of our regular backup rotation.
Data Retained for Legal Compliance
In certain cases, we may be required by law to retain specific information even after you delete
your account. This may include:
- Transaction records required by tax authorities
- Records necessary for fraud prevention and security
- Information subject to legal holds or ongoing investigations
- Data required under South African law (POPIA) or other applicable regulations
Such data is retained only for the minimum period required by law and is kept secure and confidential.
Alternatives to Full Deletion
If you're not ready to permanently delete your account, consider these alternatives:
Temporary Deactivation
You can temporarily deactivate your account instead of deleting it. This hides your business
profile but preserves your data so you can reactivate later.
Data Export
Before deleting your account, you can request a copy of your data. Contact us at
info@myjbay.co.za to request a data export.
Selective Data Removal
If you only want to remove specific information (like certain photos or contact details),
you can edit your profile instead of deleting your entire account.
Facebook/Instagram Data
If you imported data from Facebook or Instagram:
- Deleting your My JBay account does NOT delete your Facebook or Instagram data
- Your Facebook and Instagram accounts remain unchanged
- We only delete the copy of data that was imported into My JBay
- To manage your Facebook/Instagram data, use their respective platforms
To revoke My JBay's access to your Facebook account, follow the instructions in Method 3 above.
Questions or Issues?
If you have any questions about data deletion or encounter any issues with the deletion process,
please don't hesitate to contact us.
Your Rights
Under applicable data protection laws, including POPIA (South Africa) and GDPR, you have the right to:
- Right to Erasure: Request deletion of your personal data
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate data
- Right to Portability: Receive your data in a portable format
- Right to Object: Object to certain data processing activities
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided above.